FAQ

Which size is best for my pet?

  • 3/4” or smaller -  cats and small dogs
  • 1” - cats and small to medium dogs
  • 1 1/8” - small to large dogs
  • 1 1/4” - medium to large dogs
  • 1 1/2” - large to extra large dogs

 

Will my phone number go on the back of the tag?

Yes, the phone number(s) go on the back of the tag.

 

Care & Cleaning Instructions

The tags are metal so they will tarnish and gain a natural patina and aged look. As with anything your dog wears, their tags require some maintenance. You can keep them looking new with some simple steps.

1. Mild soap and water along with fine steel wool and/or a polishing pad can be used to clean the natural patina off your tag. (Steel wool is fantastic)  Avoid using harsh cleaners or chemicals on your tag.  A toothbrush and soap and water work great.

2. If the letters or numbers lose their dark coloring and are not as easy to see, you can color in the letters and numbers with a black Sharpie marker. Once you've done that, use fine steel wool and/or polishing pad to clean off any excess Sharpie marks and polish the tag.

We send Care Instruction cards along with every order.

 

My tag arrived but it has an error or isn't what I ordered?

Please contact us immediately. We will answer within 24 hours and offer a solution.

 

Why will it take 2 weeks for my order to be shipped?

There is a constant flow of orders and the tags are made one at a time to ensure attention to detail. The tags are all hand cut, hand stamped and each number and letter is stamped individually. They are made by using several different stamps to create the design. Some tags require heating with a torch and/or soldering.  Some tags must go through an etching process.  All of this attention to detail takes time to ensure that they are truly keepsakes.

 

My package is delayed or lost, what should I do?

Orders take 2 weeks to ship and are done in the order they are received. You will receive an email notification with tracking details when it ships. After you receive your notification it may take 1-2 days for the USPS tracking details to show. If you do not see any tracking details 7 days after you’ve received your notification, please let us know.

If you have questions about your package after it has shipped, please check your tracking info. The USPS provides an option for you to sign up for tracking updates. Please use this link to report a missing package. https://www.usps.com/help/missing-mail.htm

Swanky Dog Boutique is not responsible for replacing or refunding orders of delayed, lost, or stolen packages.

 

Will my tag come with a ring to attach it to my dog’s collar?

Each tag includes a set of quality complementary split rings*. Stainless steel split rings will be included with all tags.